Fireside chat, Sevilla Room, InterContinental Miami

Carnival Cruise Line, like the rest of the travel sector, has had a challenging few years through the pandemic and recovery, from rebuilding trust in the cruising industry to managing crises that can come out of nowhere. In this conversation with PRovoke EMEA editor Maja Pawinska Sims, Carnival’s chief communications officer Chris Chiames shares his experiences and talks about how, beyond strategy and planning, the right response can still come down to gut instinct and humanity.